Project Brief
As part of my bachelor's thesis, I have worked on a project for SIT. With this, I have worked as a team on a refinement of the already existing application "Mitt Sit". The assignment makes a mark on students' mental health and how various factors such as life transitions can put a lot of pressure on students' everyday life, and how health-promoting universities can facilitate better health. The purpose behind the project is to create a positive change for students who want increased well-being in everyday life and healthy mental health. Implementing a service to improve the flow of information about mental health at NTNU Gjøvik will help make the message visible and clarify various support services that already exist at the school, which will ease future obstacles for students.
Course: IDG3910 Bachelor Thesis
About the course: https://www.ntnu.edu/studies/courses/IDG3910#tab=omEmnet
Link to Figma: https://www.figma.com/file/EYgUu2CerPm28U16uprPXj/Mitt-Sit?type=design&node-id=0%3A1&t=vQObcL2OZ1XqggYP-1
The Assignment
Being a student is a period of life that can involve major challenges in meeting new surroundings and environments, which can have a negative effect on our mental health. In light of the increasing negative development in the student's quality of life and well-being, it is particularly meaningful to find a solution to this problem. Therefore, as a project group, we had a burning desire to explore topics within the health sector related to mental health among students.
Being a student at Gjøvik has given the project group our own experiences and commitment to making a difference for future students. We ourselves have experienced loneliness and anxiety in the face of experienced life situations, and the thought of making a difference and developing a solution to the problem has created great motivation. The project was therefore initiated to explore students' mental health, factors that affect it, and the student's experience of care at the university. Although the project's development is linked to students at NTNU Gjøvik, it can create transferable value to other universities
Research question:
"How can we gather information about the mental health services at NTNU so that students feel cared for and informed?"
User group: Students
Process
Methods: Desktop research, Qualitative and expert interviews, Survey, Auto-ethnography, Online ethnography, Observation, Research wall, Affinity mapping, User stories, Personas, Scenario, Empathy map, User journey, Service blueprint, 5 Whys, How might we-questions, Brainstorming, Co-creation workshop, Dot voting, Impact-effort-matrix, Value proposition canvas, Sketching, Reduction process, Low-fidelity prototype, Digital high-fidelity prototype, User test.
Tools: Google Docs, Miro, Figma
Priorities: #Health-promoting-university #empowerment #lifetransitions #servicedesign #mentalhealth #FN #supportservices
Gaining insight from the user group
In the recruitment process, candidates who studied at NTNU Gjøvik were in demand. In order to reach out to the user group, the project group recruited informants through social media, posters, in addition to its own network. By contacting NTNU Gjøvik, line associations and other voluntary organizations linked to NTNU, the project group had the opportunity to conduct a survey where the user group could express an interest in participating in an interview. In total, there were made three posters for recruitment of interviews, survey and workshop.
Main findings from the insight phase
From concept to solution
Our solution
The proposed solution we have chosen to further develop presents a refinement of the existing application "Mitt Sit", this with a focus on mental health. We have therefore chosen to implement a service to improve the flow of information that already exists about mental health at NTNU Gjøvik. This will help make the message visible and clarify the support services that already exist at the school, which will ease future obstacles for the students.
Through the further developed application of "Mitt Sit", students will have the opportunity to map their mental health and keep track of their own health and use the functions the application offers such as: simpler booking system, tips and advice, courses that strengthen you, Q & A, chatbot, and access to tools that are personally linked with results from a survey form.
