Project Brief
Sykehuset Innlandet HF wants to develop and adopt video technology as pre-hospital decision support for healthcare personnel in the emergency response chain. The project involves testing, developing and verifying idea communication by connecting emergency doctors and specialists to ambulance personnel in the emergency response chain. This way, paramedics will have a greater chance of diagnosing patients earlier and providing the right treatment more quickly. This will improve patient treatments during emergencies. The project consists of a digital solution that contains a visual overview of patient treatment in the emergency response chain, where the paramedics have access to decision support from doctors and specialists.
Course: IDG3008 Design of Safety Critical Systems
Link to Figma: https://www.figma.com/proto/pTwQmMtyEV8eLvtaqUR24b/IDG3008---Prototype?page-id=0%3A1&type=design&node-id=2-2&viewport=758%2C-338%2C0.09&scaling=scale-down&starting-point-node-id=2%3A2&show-proto-sidebar=1
The Assignment
In order to create the best solution for paramedics and healthcare personnel, the group has developed a solution for pre-hospital decision support for PreVis. Sykehuset Innlandet HF wants to develop and adopt video technology for healthcare personnel in the emergency response chain. Through our solution, paramedics should have a greater chance of diagnosing patients earlier, in order to improve patient treatment during emergencies.
The project is based on the insight phase, that makes it easier to develop a user interface through various methods and processes to improve video communication. It is important for us as a group to take account of routines and processes for paramedics during an emergency in the insight phase. Knowledge of video technology and how paramedics use it in various situations are important factors that have been decisive for the final result.
Research question:
"How can we facilitate video communication for decision support in the emergency response chain between ambulance personnel and healthcare personnel?"
User group: Patients and healthcare personell
Process
Methods: Desktop research, Gamestorming, Interviews, Workshop, Surveys, Persona, Scenario, Observation, Data analysis, Brainstorming, How might we questions, 5 whys, 6 thinking hats, Impact-effort matrix, Low-fidelity prototype, High-fidelity prototype, User test.
Tools: Google Docs, Miro, Figma
Priorities: #video #communication #support #healthcare #paramedic #emergency #diagnosis #doctors #treatment #quick #patients #head-camera #previs
Gaining insight from the user group
After insight work with investigations, observations, interviews and workshops, we have a thorough understanding of how the PreVis head camera operates in practice for health and ambulance personnel, and what users think of the device. We have looked at how visual communication as a tool in everyday working life works, and the benefits around it, as well as the consequences. This left an impression on what we have seen on how the technology and the user interface can be improved to provide good user experiences to improve patient care and increase the interaction between the parties involved. For further work, we will take everything from the insight phase with us and have the users involved in every decision when we enter the next phase, namely idea generation and the design phase.
The group started with an idea generation phase, based on the first part of the project. The various methods and process have led to new ideas and possibilities, which are supported by the user's needs. The group then started by prioritizing different ideas based on a priority guide, where the group mapped potential solutions that covered important issues. Based on the final problem, the group started by developing sketches and concepts through wireframes, before the group moved on to designing a final solution. Through the interactive process, the group has continuously carried out interactions to map the user's understanding. Something that has been absolutely crucial for developing a solution that takes into account safety-critical situations and ease of use.
Our solution
After the idea generation process and development of the final solution, the group has concluded that the use of video technology as pre-hospital decision support ensures better patient care. By using video technology, the efficiency of the health service will be improved, as the patient will have access to the necessary help wherever they are. The video technology will not only improve patient treatment, but also be beneficial for the health service. In the future, it is absolutely crucial to be able to save time and resources, as well as having enough capacity to help a growing patient group.
How will the solution work?
Future development
A future challenge will be the technological development, where patient treatment will have an increased technological impact in daily working life. The uncertainty surrounding technological development is dependent on user-friendly and simple technological solutions, in order for them to be able to replace current solutions for patient care. This involvement will secure the paramedics' choice during patient treatments, while at the same time the patient will not feel as big a change as they are still interacting with human communication. For the best possible implementation of the group's solution, it is about ensuring good training in the health service. This involves good user manuals for the use of new technology, in addition to reassuring communication with the patient.A future challenge will be the technological development, where patient treatment will have an increased technological impact in daily working life. The uncertainty surrounding technological development is dependent on user-friendly and simple technological solutions, in order for them to be able to replace current solutions for patient care. This involvement will secure the paramedics' choice during patient treatments, while at the same time the patient will not feel as big a change as they are still interacting with human communication. For the best possible implementation of the group's solution, it is about ensuring good training in the health service. This involves good user manuals for the use of new technology, in addition to reassuring communication with the patient.
